In the eleventh episode of Het Nieuwe Kantoor, a podcast by HNK, Nynke de Jong talks to Michiel Brouwer of Re:Invent. A company that optimises the user experience and revenue streams of commercial real estate. The episode is called ‘Businesscase’ and is now available on Spotify and Apple Podcasts.
The founders of Re:Invent observed a strong demand for better solutions for office buildings. 'A growing number of users want more flexibility, but also better services and a greater digital focus,' says Michiel. 'You see this need emerging all over the world and it will only increase.' Re:Invent approaches each building with a tailor-made business plan by identifying the target group, strengths and weaknesses, opportunities and challenges. 'In essence, every building is a business.'
According to Michiel, the real estate industry is very traditional and mostly dominated by big parties and lots of money. Owners prefer to have a long-term tenant. ‘At the same time, we see that users - often new companies that are growing fast - cannot look five, ten or fifteen years ahead. They want easy lease termination and better service. We bridge the gap between the owner and the end user by organising everything in the building in the best possible way.’
An office is used only 30 per cent of the time. During the remaining time, there is hidden vacancy: spaces are let, but nobody uses them in the evenings or on weekends. Re:Invent believes that buildings can be used smarter by housing multiple functions. This way, different target groups are present at different times.
'We speak of the layer cake model,' Michiel explains. 'For us, that is the essence of a modern building. You could fill each layer of the building differently. One target group wants a large office for ten years or more, the other only wants to rent a meeting room for a few hours. In between, you have all kinds of services you can offer, appealing to a broad group of users. That's how you create a successful business case.'
HNK also adopts this philosophy about the modern office. Robert Sparreboom, Head of Customer Excellence: 'At HNK, we take many things off our tenants' hands and offer flexibility in all different ways. For example, with our managed offices we rent out 'turnkey' office spaces for companies and offer shared facilities such as meeting rooms, event spaces, coworking zones, a hospitality team and our own in-house restaurant The Social. We have a unique position compared to many other operators. We own and operate our buildings. This allows us to operate in a sustainable way and offer top notch service'.
The next episode of Het Nieuwe Kantoor will be published on 26 June and is all about design. In this episode, Nynke de Jong is joined by Helge Docters van Leeuwen of HD+VK and Sanne Schenk of TANK.
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